GK
Gaelen K
1 reviews | Active since Mar 2015
25 Mar 2015, 09:42
This security guy should be in office
I got to Bidvest 5 minutes before closing on the day I was meant to get the car back to them. They were closed! I obviously had a fit because I didn't want to spend another R300 because they couldn't take delivery of the car. <br> Patrick was patient, and put me at ease, and ensured that I wouldn't pay extra. He filled in forms and did what he had to do with a wonderful attitude. So thank you Patrick!
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Bidvest Car Rental's replyOfficial
25 Mar 2015, 12:18Hello LadyViking,
We are humbled by your compliment for Patrick particularly considering your experience with our own staff.
Your comment will be forwarded to his Management Team and he will be included in our Service Excellence Recognition Programme.
Thank you for taking the time to post and you have our assurance that should you afford us a future opportunity to assist with your car rental requirements, you will have no reason for concern.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We are humbled by your compliment for Patrick particularly considering your experience with our own staff.
Your comment will be forwarded to his Management Team and he will be included in our Service Excellence Recognition Programme.
Thank you for taking the time to post and you have our assurance that should you afford us a future opportunity to assist with your car rental requirements, you will have no reason for concern.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply25 Mar 2015, 12:18
Official
Hello LadyViking,
We are humbled by your compliment for Patrick particularly considering your experience with our own staff.
Your comment will be forwarded to his Management Team and he will be included in our Service Excellence Recognition Programme.
Thank you for taking the time to post and you have our assurance that should you afford us a future opportunity to assist with your car rental requirements, you will have no reason for concern.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We are humbled by your compliment for Patrick particularly considering your experience with our own staff.
Your comment will be forwarded to his Management Team and he will be included in our Service Excellence Recognition Programme.
Thank you for taking the time to post and you have our assurance that should you afford us a future opportunity to assist with your car rental requirements, you will have no reason for concern.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***