1 reviews | Active since Nov 2023
The Worst Experience In Car Rental
<p>From the time you collect your keys at whatever Airport it is a nightmare, and when you complain are told you are dealing with a UK based company. They block R5 500.00 on your card, and take forever to reverse, they charge more admin for the petrol refueling than the cost of the petrol, they have now after 1 week not refunded the "Damage Excess Refund" amount, and of course all mails are returned from a UK no reply</p>
As explained, the damage refund is an agreement between yourself and the company you selected to purchase the cover from. There is no refund due from us and we sincerely regret that criticism is being levelled at us when the issue is not within our control.
Taking careful note of information supp**** when transacting on the Internet will prevent future frustration and we would suggest you follow their instructions to secure repayment of the liability charges billed to your card. We trust the matter will be resolved to your complete satisfaction and more importantly, in the shortest possible space of time.
Kind regards,
As explained, the damage refund is an agreement between yourself and the company you selected to purchase the cover from. There is no refund due from us and we sincerely regret that criticism is being levelled at us when the issue is not within our control.
Taking careful note of information supp**** when transacting on the Internet will prevent future frustration and we would suggest you follow their instructions to secure repayment of the liability charges billed to your card. We trust the matter will be resolved to your complete satisfaction and more importantly, in the shortest possible space of time.
Kind regards,