the consultant who assited me was not truthful, he told me about a service that is not offered. this was the second incident.

on Wednesday the 6th of September, I hired a car from the Bidvest branch in Krugersdorp. the gentleman who assisted me asked me how many Kilometers I needed, i explained that i needed about a thousand kilometers.

he send he will indeed give me a 1000 kilometers and top them up with free 150 kilometers, i told him i might need 800 but 1000 will be more than enough. he also explained to me that this was due to the fact that should i exceed, they will charge me per kilometer.

i told him that was the reason i needed to cover myself by taking the extra kilometers.

the bill amounted to R570, excluding tolls and other extra costs.

the car was returned on time, at their centurion branch, i did communicate with them, info informed them that i was running late. i get a bill for R1750, apparently i exceeded the kilometers , Bidvest only covers maximum of 275 a day.

their head office said the Lenn (the gentleman) who assisted me was supposed to advise me to take the car for 2 days. he said that was not necessary, i can get the same amount of kilometers for 1 day.

i left the car in centurion, and took a taxi to Krugersdorp because i wanted to avoid this.

i called him this morning, the entire branch kept saying they will call me back.

this is the second time he did this to me, i rented a car in May/June 2017 and got a similar surprise when i returned it.

it is safe to say i will never go to Bidvest ever again in future, but this time i need an explanation.

we went through the contract, and i asked him to explain it. especially when it came to the costs.

now the company tells me there is nothing they can do, he intentionally gave me wrong information