LB
Lizelle B

1 reviews | Active since Apr 2017

21 Apr 2017, 12:41

Terrible service - hidden costs - no refund

<p>Where do I start? I rented a Kia Picanto on the 18th of April 2017. they told me the total and what the holding deposit will be and it was deducted from my credit card.</p> <p>gave back the car the next day.</p> <p>Received my invoice this morning. Double the charge than the total they told me it would be. I gave back a full tank and they charge me R 91.00 for refuelling with a R 15.00 refuelling fee. That is ridiculous. For a Kia Picanto, R 91.00 will be more than a quarter tank. and it was full when I gave it back. </p> <p>anyway.,,,</p> <p>so 3 days later, they are still holding the R 3000 deposit. Phoned twice and emailed several times without response. The one person said it will be released immediately. The next lady told me 3 days. And this morning they told me 7 days. You guys are running your business into the ground. The worst rental company I have ever used and will never use Bidvest again. *****ing money from honest clients. I should have known when I got there and a furious client had his Bakkie parked in front of their entrance for the exact same reason. I want this sorted today!!!!</p>

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Replies (1)
Bidvest Car Rental
Bidvest Car Rental's reply21 Apr 2017, 13:08
Official
We do apologise for the delayed response and frustration caused. As per our emailed correspondence earlier we have requested the branch manager to contact you. He has advised that he will investigate and revert prior to the closed of business today. Thank you for giving us the opportunity to investigate and respond. Kind Regards Amanda Rose ***