Shocking service of return of Fuel deposit

Good day,

My name is Dorian Esau and I made use of Bidvest Car Rental in Cape Town on 05 March 2019. I had to pay a fuel deposit of R1500 which will be refunded to me. I used my cheque card to pay this on 05 March 2019. I returned the vehicle on 05 April 2019. Two weeks ago I contacted Bidvest Car rental to tell them that I have not received my fuel deposit. The gentleman told me that the consultant never cancelled the transaction as I used a cheque card and not a credit card and will take up 2 days to reflects. Today (25 April 2019) I contacted Bidvest Car rental and spoke to a lady explaining my problem and she told me a totally different story as she said 10 working days after booking the vehicle an automatic deposit will be made into my account. She told me that my account will automatically increase by R1500. I told her that is very ***** and I went on internet banking from 25 February to 25 April 2019 and do not see this deposit. She asked me if I can mail my bank statement or go to a Bidvest Car rental to sort this out. I refuse to do this as I do not know Bidvest car rental's processes and I cannot be held liable if the consultant did not do his or her job and why must I do all this run around for my own money. This is the first time I made use of Bidvest Car Rental and will not use them again.

A very upset Bidvest Car rental customer, Dorian Esau