Saved themselves from a negative review at the last minute

Hire car on pensioner's special rate which included tyre damage. Had puncture in middle of nowhere (Calvinia). Contacted their call centre, was told to buy another tyre, which we did, and claim the cost back on returning the car. Returned car, filled out incident report with man who checked the car back in at CT airport. Gave this man copy of receipt. Checked that this was all I needed to do. Refund not actioned. Quite a few increasingly angry emails, threatening to post on HP today if not resolved, eventually resulted in refund and apology. Seems the man at the Rental car Returns had not submitted the incident report or receipt. Well done to Emraan Martin for sorting this out efficiently and pleasantly, by my deadline.