****** by Bidvest car rental.

This is the e-mail i sent to them. Good afternoon Bidvest. I am very dissappointed with your service. Took a car on Friday the 07/06/2019 and returned it on the 11/06/2019 and i am always told that my deposit will be paid with 24 to 48 hours Now, i'm looking for my deposit they say they have paid it already...Please help i'm frustrated and i need that money ********** 706083

response:

Dear Miss April, We apologise for any inconvenience caused with your rental that has caused you to feel frustrated. We can confirm that the amounts of R4000.00 and R500.00 taken on your card were processed as authorisations only which are merely held on the card. When released, the authorisation amount will not reflect as a refund and only updates the available balance. We have contacted our merchant, FNB, who contacted Standard Bank and they advised that the authorisations are no longer pending on your card as they were released on the 14/06/2019. Should you require any further information, do not hesitate to contact us. We trust the above is in order. Kind Regards, i would like you guys to assist me in getting my money of which it is R4000.00, Bidvest car rental claims that the money was paid to me and when i sent them statement of account... there is nothing in there and they never responded after that.