Reservation not logged

I was called by one of the consultants after logging a call for courtesy car with Budget insurance. The lady made a reservation and promised to sms the reservation number which she never did. Later on I made a follow up on my reservation number but the guy I spoke to said he coul not pick up anything on my ID or surname. He then asked if I know the person who contacted me but I did not take down that lady's name. I was then told that there is nothing bidvest can do in that regard and I must go back to my insurance. I explained to the guy that the department that deals with car bookings is closed already and I need the car in the morning. He then hang up the phone on me. It is the 1st time I am dealing with bidvest and I did not expect such a low service with consultants that have such a stinking attitude towards clients. They do not seem to care nor give a damn about clients needs. I am going to be disciplened at work for not being able to pitch up for work due to not having transport. The service is indeed very poor. I checked the complaints to bidvest and most people are not satisfied with you guys. I will take the matter up with my insurance.