1 reviews | Active since Aug 2015
Release of authorised funds
I have been trying to get funds released back into my account for longer than a month. It is not my responsibility to ensure the process is adequently taken care of and most times I am given attitude by one of the ladies who was handling my case. I have been told to go look at my branch and returned to them with the same conclusion. Its been more than a month now and I am still having to go back and forth with them and my bank to resolve the matter. Nobody has taken the liberty to go and prove to me that the funding has been released back to me. I requested this information, proof that it has been authorised back. I am lost on what to do as my bank cannot get involved and I am not getting any assistance or clarification
The authorisation taken on your card was a hold only. After 7 - 14 working days the authorisation amount will simply appear back to your available balance as this amount was not paid over to us.
We have confirmed with your bank, ABSA that the holding amount is no longer reflecting in your account.
Thank you for giving us this opportunity to assist and we apologise for the time taken to resolve your query.
Kind Regards,
Amanda Rose
Branch Manager Customer Care
+***0
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The authorisation taken on your card was a hold only. After 7 - 14 working days the authorisation amount will simply appear back to your available balance as this amount was not paid over to us.
We have confirmed with your bank, ABSA that the holding amount is no longer reflecting in your account.
Thank you for giving us this opportunity to assist and we apologise for the time taken to resolve your query.
Kind Regards,
Amanda Rose
Branch Manager Customer Care
+***0
***