CB
Cornelius B

1 reviews | Active since Nov 2015

03 Jul 2016, 12:21

Refusal to pay accident claim

<p>January 2016 a man who rented a car (Reg. no. CK 41 LG GP – Toyota) from Bidvest Car Rental Int. Airport reversed into my car, Mazda 5 from his parking space at 11:00. The location was Empire Rd, Johannesburg. After several attempts of correspondence with Bidvest they refuse to pay the damages and do not respond to my e-mails anymore.</p> <p> </p>

0
Replies (3)
Bidvest Car Rental
Bidvest Car Rental's reply03 Jul 2016, 13:28
Official

We would love an opportunity to investigate as we cannot comment without all the details, kindly forward your concern through to us at

Kind regards,

Bidvest Car Rental

Bidvest Car Rental
Bidvest Car Rental's reply03 Jul 2016, 13:32
Official

Sincere apologies that our full response is not publishing and Hello Peter are not being helpful in this regard. The e-mail address is Kind regards,

Bidvest Car Rental

CB
Cornelius B's update04 Aug 2016, 13:26
Reviewer Update

Bidvest Car Rental’s response to my complaint was: “We would love an opportunity to investigate .................”. I immediately responded by sending an e-mail to the following e-mail addresses – ********** and ********** (Sophia Garoeb) on the 3rd July 2016 and forwarded this e-mail again on the 15th July 2016, but with no success. They clearly had no intention to respond, it was just window dressing.