AK
Akhona K

1 reviews | Active since Mar 2014

03 May 2019, 16:45

Refund Deducted through *****ery! Tank received full, and returned full! Worst Car Rental!

I hired a car through Bidvest Car Rental, and they charged me a R6500 for a Deposit which is contrary to the Deposit quoted on their website when booking and on the CAR RENTAL VOUCHER which is R3400, and I paid the amount nonetheless! I called them to follow up on when I will receive the deposit since I returned the vehicle on 02 May 2019. Ther Customer Service Agent - Hemesh Naidoo informed me that I was levied an amout of R202.48 for fuel refuelling. I informed her that I received the vehicle full tank and I filled it up as well. So why was I levied any amount and she did not dispute that but apparently they checked it via some fuel pump which I find to be nonsensical and it's the first time I hear of this. No one showed me a report of how full the car was when I took it, all I was told is that it was full and I needed to fill it up, and I did that exactly. Now, Bidvest is just looking to ***** me out on this cause unfortunately they could not find anything to fault me on, and they just had find something so that they do not refund me the full amount!??? Their agent checked the vehicle in my presence and informed me that all was in order and he was happy with everything! I want my money! You will not commit such *****ery acts with me, I will take this to the wire if I need to! No one told me about any report of fuel tank and usage thereof, and all I was told is the fuel is full and showed the full bars, and returned it in the same form!

I will never hire any car with Bidvest, this is enough! I will ensure that you do not take any money from that R6500 even if it ****s! ****** ******!!! Leave my money alone!!!

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