1 reviews | Active since Nov 2016
Receiving a traffic fine for a vehicle I never rented
<p>Please check your traffic fines as Bidvest never verify if it is indeed the vehicle you hired. I rented a vehicle from them and got a fine for a white mini bus. The vehicle I rented was a Red Hyundai I 10. What irritates me the most is that I need to now spend hours on the phone trying to explain it wasnt me and the fine is for another vehicle which I have never rented. Isn't this something they should check before sending a client a traffic fine? Just a basic verification that it is indeed the same vehicle. </p>
We do most sincerely apologise for the error made by the Knysna Municipality. The photograph clearly shows a Hyundai H1 with a registration number of FM64FDGP. Recorded on the same document right next to the picture is the registration FM64HDGP, the vehicle registered to us and allocated to you at the exact same date and time.
Our system reads the registration via an automated system and we can assure you that this is an isolated incident as we do not match the description of the vehicle with the registration number on a national fleet of 10 000 vehicles. We do apologise that you were negatively impacted by this error.
We have brought this to the attention of the company who manages this process and they will ensure that the error is corrected once they have communicated with the Knysna Municipality.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the error made by the Knysna Municipality. The photograph clearly shows a Hyundai H1 with a registration number of FM64FDGP. Recorded on the same document right next to the picture is the registration FM64HDGP, the vehicle registered to us and allocated to you at the exact same date and time.
Our system reads the registration via an automated system and we can assure you that this is an isolated incident as we do not match the description of the vehicle with the registration number on a national fleet of 10 000 vehicles. We do apologise that you were negatively impacted by this error.
We have brought this to the attention of the company who manages this process and they will ensure that the error is corrected once they have communicated with the Knysna Municipality.
Kind regards,
The Customer Care Team