SK
Suzette K
1 reviews | Active since Oct 2013
01 Sept 2015, 15:33
Possessions not handed in
I rented a vehicle through Bidvest. I returned the vehicle this morning around 10am.(01/09/2015) My daughter sent me a message saying she left her camera in the cubbyhole. When I phoned they told me that they had found nothing. I find this totally unacceptable. They do not have a huge staff compliment. We rented the vehicle in Hoedspruit as my engine seized in The Kruger Park. Her camera has all our photos from a weeks holiday. The lady I spoke to said the staff are aware of the rules, that does not mean they will hand in anything they find.
Helpful (0)
Replies (1)0
Replies (1)
Bidvest Car Rental's replyOfficial
02 Sept 2015, 08:52Hello SuziqSQ,
We do sincerely regret that you have suffered such a personal loss and although we understand that you must be extremely disappointed, we have checked the vehicle and have not found the item. Accusing our staff of theft is however not an option and the size of the branch does not matter as we trust our staff implicitly.
Personal items are returned to customers all the time and many of our compliments originate from our endeavours in this regard, as we even cover the freight costs if at all required.
We would be naive to believe we are not at risk but past conduct indicates that we currently do not have a problem in this regard and items allegedly left in our vehicles have fortunately turned up elsewhere.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do sincerely regret that you have suffered such a personal loss and although we understand that you must be extremely disappointed, we have checked the vehicle and have not found the item. Accusing our staff of theft is however not an option and the size of the branch does not matter as we trust our staff implicitly.
Personal items are returned to customers all the time and many of our compliments originate from our endeavours in this regard, as we even cover the freight costs if at all required.
We would be naive to believe we are not at risk but past conduct indicates that we currently do not have a problem in this regard and items allegedly left in our vehicles have fortunately turned up elsewhere.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply02 Sept 2015, 08:52
Official
Hello SuziqSQ,
We do sincerely regret that you have suffered such a personal loss and although we understand that you must be extremely disappointed, we have checked the vehicle and have not found the item. Accusing our staff of theft is however not an option and the size of the branch does not matter as we trust our staff implicitly.
Personal items are returned to customers all the time and many of our compliments originate from our endeavours in this regard, as we even cover the freight costs if at all required.
We would be naive to believe we are not at risk but past conduct indicates that we currently do not have a problem in this regard and items allegedly left in our vehicles have fortunately turned up elsewhere.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do sincerely regret that you have suffered such a personal loss and although we understand that you must be extremely disappointed, we have checked the vehicle and have not found the item. Accusing our staff of theft is however not an option and the size of the branch does not matter as we trust our staff implicitly.
Personal items are returned to customers all the time and many of our compliments originate from our endeavours in this regard, as we even cover the freight costs if at all required.
We would be naive to believe we are not at risk but past conduct indicates that we currently do not have a problem in this regard and items allegedly left in our vehicles have fortunately turned up elsewhere.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***