1 reviews | Active since Apr 2015
Poor Service
Good Afternoon, We rented a car from Bidvest Car Rental. Firstly the guy ( not too sure his name ) gave us the keys without checking the vehicle, it was dark so basically we wouldn't of seen this small dent that apparently we did. Once we delivered the car back, they noticed the dent and asked me to do a statement, stating the above and we did not make the dent in the vehicle. Also didn't give us a copy of the receipt.<br> <br> I received no feedback from the branch, no call or sms to explain how they going to move forward. they just went and debited my account with R3420.00 with no explanation<br> <br> I will not be using this Car hire company again, my whole family fly to PE at least once a month, will be using their competitors as im sure their service levels are much higher.<br> <br> thank you..
We have checked our records and noted that the check sheet was signed by you indicating any possible damage on the vehicle when collected by yourself. Checking out every vehicle with a customer personally is unfortunately a logistical impossibility and therefore the onus is on you to ensure you inspect the vehicle before leaving our car parks, or any car rental companies, for that matter.
The vehicle had not been on rent before and we can therefore assure you that we are confident the charge is justified and regret your decision to place your business elsewhere in future.
We thank you for sharing thoughts with us and apologise that we are unable to credit the charge in this instance.
Kind regards,
Renette van der Merwe
National Customer Care Manager
bidvestcarrental.co.za
We have checked our records and noted that the check sheet was signed by you indicating any possible damage on the vehicle when collected by yourself. Checking out every vehicle with a customer personally is unfortunately a logistical impossibility and therefore the onus is on you to ensure you inspect the vehicle before leaving our car parks, or any car rental companies, for that matter.
The vehicle had not been on rent before and we can therefore assure you that we are confident the charge is justified and regret your decision to place your business elsewhere in future.
We thank you for sharing thoughts with us and apologise that we are unable to credit the charge in this instance.
Kind regards,
Renette van der Merwe
National Customer Care Manager
bidvestcarrental.co.za