Poor customer service

I arrived from OR Thambo to Bloemfontein on 09/08/2018 I did not have a credit card as I do not have debt and do everything cash..... the lovely lady at Bloemfontein had to take my rage as now I am stranded...... but on the counter there is a plaque stating " Dear Customer When transacting in cash, kindly insist on a receipt being issued immediately. Thank you, Branch Manager. Now whey could I not pay in cash and why do they only accept Capitec bank's debit cards???? my brother went to your Centurion branch and it was closed. He then had to drive to your CBD branch where the lady there had to ask Bloemfontein to mail her forms as she did not had it. They then had a problem with my brothers credit card because it was not embossed. The person then phoned the company and confirmed it was a credit card but did not confirm the name and had to phone them again. It took me over 2 hours to rent a car from you. I will never use your company again!!! JH94063G01/3