1 reviews | Active since Nov 2011
Poor customer service
<p>Although car collection was poor, with the paperwork being wrong and the car not checked for damage prior to collection (I had to do it myself) - the real issue is that they over charged for fuel - the consumption of the vehcile on the day I hired it was twice what it should have been (and yes they quote the OEM figures which we all know are high) .</p> <p> </p> <p>Anyway - they are not interested in discussing where the issue occured and will not provide the requested information of the consumption for the previous trip. I have had communication - but they fail to understand the issue at hand.</p> <p> </p> <p>I just though that anyone useing Bidvest Car Rentals shouls be aware and check your fuel consumption. </p> <p> </p> <p>Well - off to the company that I normally use.</p> <p> </p> <p> </p>
We do apologise that vehicles are not checked out personally and will make someone available should you require assistance going forward. Generally our Customers do not want to be delayed and our system is therefore acceptable to most.
OEM's spend a tremendous amount of money on achieving competitive consumption figures which are used for marketing purposes. These figures are therefore much lower than a car rental vehicle being driven by different drivers with different driving s****s could ever be. We therefore err in your favour and regret that you do not find this acceptable.
Regards,
The Customer Care Team
We do apologise that vehicles are not checked out personally and will make someone available should you require assistance going forward. Generally our Customers do not want to be delayed and our system is therefore acceptable to most.
OEM's spend a tremendous amount of money on achieving competitive consumption figures which are used for marketing purposes. These figures are therefore much lower than a car rental vehicle being driven by different drivers with different driving s****s could ever be. We therefore err in your favour and regret that you do not find this acceptable.
Regards,
The Customer Care Team