1 reviews | Active since Jan 2013
Pity I didn't have another option. Budget = Bad
I have had a really shocking experience renting from Budget. Unfortunately I had no choice as there were no other cars available at the time.<br> I rented and paid for a car in Cape Town in December. Firstly, I had to wait almost 45 minutes, and the delay was blamed on a computer glitch. How their computer problem becomes my problem is beyond me. Next I asked if I could extend the rental if I wanted to. This was flatly and rudely refused by the agent who attended to me.<br> Now I have received an additional charge of R 250 apparently for a traffic fine that Budget alleges that I received. I have no way of verifying this, or accepting it or querying it. <br> I would also like justification for this excessive charge.<br> Never again will I ever use Budget!<br> Renters, all beware.
We do at the outset apologise for the inconvenience caused during your rental in Cape Town.
With reference to the traffic fine administration fee.
Our agreement with American Express, Diners, Visa and Master International allow us a period of up to 6 months from the date of rental, to charge for these fees provided we are able to supply you with documentation when required to do so. In an ideal world we would be able to make contact with each renter but as this is not our core business and a law has been transgressed, we are unable to do so.
Kindly refer to my email forwarded to you this morning.
Kind regards,
Amanda Rose
Branch Manager Customer Care
***
We do at the outset apologise for the inconvenience caused during your rental in Cape Town.
With reference to the traffic fine administration fee.
Our agreement with American Express, Diners, Visa and Master International allow us a period of up to 6 months from the date of rental, to charge for these fees provided we are able to supply you with documentation when required to do so. In an ideal world we would be able to make contact with each renter but as this is not our core business and a law has been transgressed, we are unable to do so.
Kindly refer to my email forwarded to you this morning.
Kind regards,
Amanda Rose
Branch Manager Customer Care
***