Pathetic Service from Bidvest

Received such terrible service at your Grand central brunch. On Saturday the 13/04/2019 and assisted by Lebo Mosebi. To my surprise get a call from the driver and tells me they are refusing to give him the car as there are incomplete forms, I contacted the branch to be handled by such a rude consultant.

I must go back to the branch to complete forms in order for the car to be issued. I had to go to the branch to twice to get a car, a service that I usually do once at AVIS without.

So can someone tell me why are you paying people who are not doing their job and why do you have *********** staff on your payroll?