Pathetic

Firstly let me start by stating that the service received at your branch was absolutely appalling- being in the customer service industry being treated like an inconvenience was absolutely **********. <br> 1.Apon arrival the staff member had no knowledge on how to capture the voucher.<br> 2. I asked for a GPS, a young black gentleman opened a draw looked inside and said that they have none. I then asked a \manager\" who went to the EXACT draw and took one out. So either it's a case of blatant ******, or I'm not good enough client for bidvest.<br> 3. The same lady assisting said that our cover included an second driver- i then gave her my details- only then to be charged for it when receiving the first invoice. NOT A SINGLE APPOLOGY. <br> 4. We were then told to wait for a driver to move the cars, we waited 15 minutes until I physically had to go find someone. <br> 6. Once the R1500 was deducted from my account, I contacted your accounts call center and asked the reason the money was deducted- she told me she doesn't know. She said she won't get back to me that same day and SURPRISE SURPRISE no one phoned me back. <br> "