1 reviews | Active since Apr 2017
Pathetci service from one of your service providers Queens Car Hire rate code QOM
<p>Good day.</p> <p> </p> <p>On the 25/03/2017 I took up car hire services with Bidvest Gautrain Sandton with the above noted reference number. I used one of your services providers Queens Car Hire rate code QOM through a ladies called Jessica/Natalie telephone number ********** . A holding fee of R4000 was paid in total R1500 to Bidvest for fuel as well as R2500.00 to Queens Car Hire.</p> <p> </p> <p>I returned the car as agreed 3 days later with no issues at all having toped up the car to its initial full tank and noted E-toll fees of R141.00 where accrued by me which were subsequently deducted from my bank account about a week ago.</p> <p> </p> <p>My issues has been the run around I have been experiencing to get my fuel deposit as well as m holding fee paid back into my account. I was promised funds will be paid within 3 days upon returning the car as of date a week later I am still waiting.</p> <p> </p> <p>I am highly disappointed in the level of service I have received from both your service provider and Bidvest as no one can tell me when my funds will be paid back to me.</p> <p> </p> <p>Quite certainly your service providers have service level agreements that they need to uphold as they are selling Bidvest services and am quite certain this isn’t a true reflection of your services.</p> <p> </p> <p>Hoping to get a speedy resolution to this.</p> <p> </p> <p>Regards</p> <p> </p> <p> ********** </p>
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the inconvenience caused and we will contact our merchants to ensure the final amount has been debited to your credit card relating to the fuel and any extras. Once this has been confirmed, release of the R1500.00 will be requested.
As far as your transaction with Queens Car Hire is concerned, we unfortunately have no jurisdiction in this regard and would suggest you remain in touch with their team, who are quite efficient, to ensure they follow the necessary processes on their side. Any delay is sincerely regretted.
Kind regards,
The Customer Care Team