AH
Andries H
1 reviews | Active since Feb 2012
23 Dec 2015, 12:28
Overpaid for petrol
I was supp**** by my Insurance with a rental car from Bidvest. I received a 1.4 Polo Vivo 2015. I drove 357km with it and they charged me R552 for petrol. It means that the car gives 8.5 km per litre and according to Vivo drivers their average fuel consumption is 14 to 16 km per litre.I enquired the call centre why i was charger this much. The lady rep**** that Polo Vivos make airlocks when petrol is filled in the tank so they charge a extra 10 liters for this compensation. So if i have driven all the petrol out of say 50 liters they charge me 60 litres because of the airlock but the tank capacity is not even that much. How does this work. She just stuck with the airlock story. This is a ripoff.
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Bidvest Car Rental's replyOfficial
23 Dec 2015, 13:59Hello holtzhaf,
Thank you for giving us this opportunity to respond.
It is our standard practice to ensure that we refuel all vehicles on return this is done to ensure that each car always leaves on its rental with a tank that has been filled to capacity.
In addition to this the Polo Vivo (which is the vehicle you were
driving) has an airlock that needs to be clicked open when the attendant is refueling the car and when clicked, allows us to fill, as mentioned above, to full tank capacity.
In saying all of the above we respectfully request that you bear with us as we complete our investigation into your fuel query and will revert before the close of business today.
Kind Regards,
Amanda Rose
Customer Care Manager
Tel: +***0
Email: ***
Thank you for giving us this opportunity to respond.
It is our standard practice to ensure that we refuel all vehicles on return this is done to ensure that each car always leaves on its rental with a tank that has been filled to capacity.
In addition to this the Polo Vivo (which is the vehicle you were
driving) has an airlock that needs to be clicked open when the attendant is refueling the car and when clicked, allows us to fill, as mentioned above, to full tank capacity.
In saying all of the above we respectfully request that you bear with us as we complete our investigation into your fuel query and will revert before the close of business today.
Kind Regards,
Amanda Rose
Customer Care Manager
Tel: +***0
Email: ***
Bidvest Car Rental's reply23 Dec 2015, 13:59
Official
Hello holtzhaf,
Thank you for giving us this opportunity to respond.
It is our standard practice to ensure that we refuel all vehicles on return this is done to ensure that each car always leaves on its rental with a tank that has been filled to capacity.
In addition to this the Polo Vivo (which is the vehicle you were
driving) has an airlock that needs to be clicked open when the attendant is refueling the car and when clicked, allows us to fill, as mentioned above, to full tank capacity.
In saying all of the above we respectfully request that you bear with us as we complete our investigation into your fuel query and will revert before the close of business today.
Kind Regards,
Amanda Rose
Customer Care Manager
Tel: +***0
Email: ***
Thank you for giving us this opportunity to respond.
It is our standard practice to ensure that we refuel all vehicles on return this is done to ensure that each car always leaves on its rental with a tank that has been filled to capacity.
In addition to this the Polo Vivo (which is the vehicle you were
driving) has an airlock that needs to be clicked open when the attendant is refueling the car and when clicked, allows us to fill, as mentioned above, to full tank capacity.
In saying all of the above we respectfully request that you bear with us as we complete our investigation into your fuel query and will revert before the close of business today.
Kind Regards,
Amanda Rose
Customer Care Manager
Tel: +***0
Email: ***