CP
Charles P
1 reviews | Active since Dec 2015
10 Dec 2015, 19:38
Over charged from original verbal quote
I was quoted an amount verbaly, just like any other car rental place, them knowing I was going to take the car from Johannesburg and drop it off in Port Alfred at a charge of over R900 and knowing it was going to be over 1600 km's, not known to me, they only gave me 100km a day for the 5 day period, RESULT: I payed R5750.56. for the rental and the excess km's at R2.12 per km. In all the years I have hired vehicles, I have never had a different bill from the original verbal quote, This in a CON and I am very disappointed and have discouraged peolple I know to go with BIDVEST and will continue to do so !! Thank you for your time.
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Bidvest Car Rental's replyOfficial
10 Dec 2015, 20:49Hello Charles789,
We are in the process of investigating these charges to find an amicable solution and from your post, have to assume that this may not be possible.
You are referring to a verbal quote whilst we rely on your signature on a legal document to indicate your understanding of what our rate offering and conditions are before handing over an asset of such high value - we do not take this process lightly and therefore have to investigate to either justify or rectify and would ask that you respect our right in this regard.
We responded to your query almost immediately as an indication of our attitude in this regard. As mentioned we are currently waiting for copies of the paperwork signed at the counter as well as feedback from our Management Team at O R Tambo International.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We are in the process of investigating these charges to find an amicable solution and from your post, have to assume that this may not be possible.
You are referring to a verbal quote whilst we rely on your signature on a legal document to indicate your understanding of what our rate offering and conditions are before handing over an asset of such high value - we do not take this process lightly and therefore have to investigate to either justify or rectify and would ask that you respect our right in this regard.
We responded to your query almost immediately as an indication of our attitude in this regard. As mentioned we are currently waiting for copies of the paperwork signed at the counter as well as feedback from our Management Team at O R Tambo International.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply10 Dec 2015, 20:49
Official
Hello Charles789,
We are in the process of investigating these charges to find an amicable solution and from your post, have to assume that this may not be possible.
You are referring to a verbal quote whilst we rely on your signature on a legal document to indicate your understanding of what our rate offering and conditions are before handing over an asset of such high value - we do not take this process lightly and therefore have to investigate to either justify or rectify and would ask that you respect our right in this regard.
We responded to your query almost immediately as an indication of our attitude in this regard. As mentioned we are currently waiting for copies of the paperwork signed at the counter as well as feedback from our Management Team at O R Tambo International.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We are in the process of investigating these charges to find an amicable solution and from your post, have to assume that this may not be possible.
You are referring to a verbal quote whilst we rely on your signature on a legal document to indicate your understanding of what our rate offering and conditions are before handing over an asset of such high value - we do not take this process lightly and therefore have to investigate to either justify or rectify and would ask that you respect our right in this regard.
We responded to your query almost immediately as an indication of our attitude in this regard. As mentioned we are currently waiting for copies of the paperwork signed at the counter as well as feedback from our Management Team at O R Tambo International.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***