AH
Audrey H
1 reviews | Active since Mar 2009
02 Mar 2015, 15:28
On hold for now 20 minutes - still no reply
I have been trying to book a car rental overseas. Apparently, only ONE person in the whole Bidvest Car Rental can do it: Tanya Strydom. <br> I have been on hold to speak to her for now 20 minutes. Her colleagues tell me she is at her desk - yet she does not respond. <br> My colleagues are flying tonight, yet they do not have a confirmation reference and I cannot speak to anyone whatsoever to help. <br> This is absolute third world bottom of the pit customer service
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Bidvest Car Rental's replyOfficial
02 Mar 2015, 16:37Hello aucovahe,
We do apologise most sincerely and have just chatted to Tanya who assured us that the reservation has been confirmed and details provided. Documentation will be forwarded as soon as we have received it from the agent.
The new system will provide you, our customer, with the best possible rate and option for car rental internationally and whilst we are now relying on various agents, we admit that we have been a little challenged in this regard. Sadly our goal to provide you with an efficient service by limiting access to this specialised section of our service offering, has now resulted in this service failure.
We do once again apologise for the frustration caused in this regard and assure you that we are in the process of ensuring we have more specialists on hand to assist going forward and we finally thank you for taking the time to share your experience with us.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do apologise most sincerely and have just chatted to Tanya who assured us that the reservation has been confirmed and details provided. Documentation will be forwarded as soon as we have received it from the agent.
The new system will provide you, our customer, with the best possible rate and option for car rental internationally and whilst we are now relying on various agents, we admit that we have been a little challenged in this regard. Sadly our goal to provide you with an efficient service by limiting access to this specialised section of our service offering, has now resulted in this service failure.
We do once again apologise for the frustration caused in this regard and assure you that we are in the process of ensuring we have more specialists on hand to assist going forward and we finally thank you for taking the time to share your experience with us.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply02 Mar 2015, 16:37
Official
Hello aucovahe,
We do apologise most sincerely and have just chatted to Tanya who assured us that the reservation has been confirmed and details provided. Documentation will be forwarded as soon as we have received it from the agent.
The new system will provide you, our customer, with the best possible rate and option for car rental internationally and whilst we are now relying on various agents, we admit that we have been a little challenged in this regard. Sadly our goal to provide you with an efficient service by limiting access to this specialised section of our service offering, has now resulted in this service failure.
We do once again apologise for the frustration caused in this regard and assure you that we are in the process of ensuring we have more specialists on hand to assist going forward and we finally thank you for taking the time to share your experience with us.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do apologise most sincerely and have just chatted to Tanya who assured us that the reservation has been confirmed and details provided. Documentation will be forwarded as soon as we have received it from the agent.
The new system will provide you, our customer, with the best possible rate and option for car rental internationally and whilst we are now relying on various agents, we admit that we have been a little challenged in this regard. Sadly our goal to provide you with an efficient service by limiting access to this specialised section of our service offering, has now resulted in this service failure.
We do once again apologise for the frustration caused in this regard and assure you that we are in the process of ensuring we have more specialists on hand to assist going forward and we finally thank you for taking the time to share your experience with us.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***