1 reviews | Active since Nov 2011
Old Car, Worn Tyres
<p>Hello</p> <p>I rented a BIDVEST car in December from Capetown International Airport. On arrival at bidvest i was told that the car i had reserved and wanted for a reason (small car) was not availible and i was going to get an updgrade. The upgrade was a nissan almera. The first gear was wining like the gear box was about to break, the 2 carpets in the front where diffrent, one from a toyota corrola and the other a Kia. I can see that this car was just quickly organised because the car i rented was given to somebody else. The worst part was that the tires were worn out but not being replaced. I HAVE PHOTOGRAPHS of this and at this point it is very difficult for me not to be publishing these to social media to show how disgusting BIDVEST car hire was in terms of safety and thinking that i can be ******* into this "upgrade". I wanted a small car for a reason and yet i landed up with a car that i did not want and was on the verge of breaking down. This is your opportunity to either give me a discount on my rental or i will shame BIDVEST on social media for the poor service and unsafe car i received. </p>
We do most sincerely apologise for the apparent service failure and have forwarded your approach to our Senior Management Team in Cape Town who will investigate and respond.
We do however regret that you did not make contact with one of our managers immediately or during your 13 day rental as any organisation would appreciate an opportunity to rectify a problem and sadly not just after the fact. We'll be in touch with you shortly.
Kind regards,
The Customer Care Team
We do most sincerely apologise for the apparent service failure and have forwarded your approach to our Senior Management Team in Cape Town who will investigate and respond.
We do however regret that you did not make contact with one of our managers immediately or during your 13 day rental as any organisation would appreciate an opportunity to rectify a problem and sadly not just after the fact. We'll be in touch with you shortly.
Kind regards,
The Customer Care Team
I am sorry you feel that way but when there are time contraints and a person is on holiday then it is a bit difficult to relay the message. Also, there should not of been a situation in the first place....you cant give somebody an unsafe car!!! Please do not try make this a cat and mouse game and shift the blame on me, i do not suggest we go there.
I am sorry you feel that way but when there are time contraints and a person is on holiday then it is a bit difficult to relay the message. Also, there should not of been a situation in the first place....you cant give somebody an unsafe car!!! Please do not try make this a cat and mouse game and shift the blame on me, i do not suggest we go there.
