No response
<p>I had a rental with bidvest Randburg branch in August. I am unable to get any feedback from them, customer care department included. The vehicle that I rented was involved in accident and they kept the full deposit without any breakdown of charges.. The repairs would have been less than the deposit according to me.They have insurance and the other party involved aggreed that they were responsible for damages. No follow up was done and I am simply out off my deposit. How do I discuss if they ignore all my corrispondance??</p>
We do most sincerely apologise that none of our team have responded to your enquiry and regret the inconvenience caused in this regard. A copy of the final rental invoice as well as the repair invoice will be mailed to you from our Randburg office shortly.
Should you have any further concerns, kindly contact Carol on *** and she will assist with any clarification you may require. Thank you for giving us this opportunity to investigate and we trust the matter will be resolved to your complete satisfaction.
Kind regards,
The Customer Care Team
We do most sincerely apologise that none of our team have responded to your enquiry and regret the inconvenience caused in this regard. A copy of the final rental invoice as well as the repair invoice will be mailed to you from our Randburg office shortly.
Should you have any further concerns, kindly contact Carol on *** and she will assist with any clarification you may require. Thank you for giving us this opportunity to investigate and we trust the matter will be resolved to your complete satisfaction.
Kind regards,
The Customer Care Team