No refund and smelly car

<p>So I rented a car from Bidvest Car Rental</p> <p> </p> <p>Firstly, I asked for an Audi A3, and confirmed the morning that the car would be available, and when I got there, I received a VW Jetta Tsi.</p> <p> </p> <p>Secondly, I would assume with the high costs they charge people for insurance, they would fix their cars up nicely before another client wants to use it. The car had a nasty bump on the rear bumper, and also on the front right light. The car had minor scratches all over, and was definitely not washed on the outside before I got it. The worst for me, was that someone had obviously been smoking in the car somewhere before I got it. You would obviously not pick it up, as the car wasn't cleaned.</p> <p> </p> <p>I went to Pretoria for a business meeting, and I wouldn't dare park next to one of my business partners with the car in that condition, it would be a real embarrassment with the state it was in.</p> <p> </p> <p>So I went back to return the car on Friday, as I should have, and there was no one at the desk. I had to phone another branch, and wait there for 20 minutes before I could return the car. I then proceded to go through the checklist with the service agent, and left the car there. Still the deposit hasn't been lifted from my account. I cannot understand how it could take so long to unblock an amount from someone's account. </p> <p> </p> <p>Please get your service and your cars in order, as my company uses your services all the time, but it will not be the case if this should happen again.</p>