GK
Gaelen K
1 reviews | Active since Mar 2015
25 Mar 2015, 09:40
No apologies for not being there
I was meant to get my rental back to Bidvest by 5. I called and made sure I knew what closing time was and rushed to get there on time. Which I did, with 5 minutes to spare. When I got there, only the security guard was present: everyone had gone home! Luckily he helped me, otherwise I would have had to pay an extra R300 for keeping the car an extra day.<br> I phoned to find out about my deposit, and Alex said \if you bring the car late
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Replies (1)
Bidvest Car Rental's replyOfficial
25 Mar 2015, 12:13Hello LadyViking,
We do at the outset apologise for not being there when you returned the vehicle and at the same time for the unacceptable behaviour of our staff member.
This is absolutely not what we are about and we won't accept this kind of attitude from anyone irrespective of the circumstances. The matter has been escalated to our Area Manager responsible for the Strijdom Park Branch and will be investigated thoroughly to ensure corrective action is taken.
We do, once again, apologise most sincerely for the service failure.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do at the outset apologise for not being there when you returned the vehicle and at the same time for the unacceptable behaviour of our staff member.
This is absolutely not what we are about and we won't accept this kind of attitude from anyone irrespective of the circumstances. The matter has been escalated to our Area Manager responsible for the Strijdom Park Branch and will be investigated thoroughly to ensure corrective action is taken.
We do, once again, apologise most sincerely for the service failure.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply25 Mar 2015, 12:13
Official
Hello LadyViking,
We do at the outset apologise for not being there when you returned the vehicle and at the same time for the unacceptable behaviour of our staff member.
This is absolutely not what we are about and we won't accept this kind of attitude from anyone irrespective of the circumstances. The matter has been escalated to our Area Manager responsible for the Strijdom Park Branch and will be investigated thoroughly to ensure corrective action is taken.
We do, once again, apologise most sincerely for the service failure.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do at the outset apologise for not being there when you returned the vehicle and at the same time for the unacceptable behaviour of our staff member.
This is absolutely not what we are about and we won't accept this kind of attitude from anyone irrespective of the circumstances. The matter has been escalated to our Area Manager responsible for the Strijdom Park Branch and will be investigated thoroughly to ensure corrective action is taken.
We do, once again, apologise most sincerely for the service failure.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***