IM
Ivan M
1 reviews | Active since Nov 2014
01 Jul 2015, 14:02
Left me strandend on the road
I hired a car from Bid-vest Car Rentals from 26th June 2015 at Sharka International Airport in Durban. I drove to Nelspruit for business and car broke down around 8pm at Night. I called the call centre and they said i can only get assistance the next morning on Saturday. Someone named Steven from Bid-vest Car Rental called me and as I explained to him what happened he immediately said they cannot replace the vehicle. I was stranded in Nelspruit (Barberton) for 4 days without a car. The most traumatising part is I was fetching my daughter at Nelpruit to Durban, I had to take a public taxi with my 2 years old Daughter. This behaviour disgusted me and would like assistance on how to sue them.
Helpful (0)
Replies (1)0
Replies (1)
Bidvest Car Rental's replyOfficial
02 Jul 2015, 09:38Hello derango,
We would love to investigate the matter and can assure you that we would not have left any customer stranded without a vehicle for no apparent reason. We are at times unable to dispatch someone to a breakdown immediately depending on the circumstances and regret that you seemed to have been inconvenienced.
We can however not trace any rentals for you since your 22nd of May rental and would ask that you forward the Reservation or Rental Agreement number to us to assist with this investigation.
You have been a long standing customer of ours and we would love to rectify the situation in some way or other once we have all the facts. We look forward to hearing from you.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We would love to investigate the matter and can assure you that we would not have left any customer stranded without a vehicle for no apparent reason. We are at times unable to dispatch someone to a breakdown immediately depending on the circumstances and regret that you seemed to have been inconvenienced.
We can however not trace any rentals for you since your 22nd of May rental and would ask that you forward the Reservation or Rental Agreement number to us to assist with this investigation.
You have been a long standing customer of ours and we would love to rectify the situation in some way or other once we have all the facts. We look forward to hearing from you.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply02 Jul 2015, 09:38
Official
Hello derango,
We would love to investigate the matter and can assure you that we would not have left any customer stranded without a vehicle for no apparent reason. We are at times unable to dispatch someone to a breakdown immediately depending on the circumstances and regret that you seemed to have been inconvenienced.
We can however not trace any rentals for you since your 22nd of May rental and would ask that you forward the Reservation or Rental Agreement number to us to assist with this investigation.
You have been a long standing customer of ours and we would love to rectify the situation in some way or other once we have all the facts. We look forward to hearing from you.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We would love to investigate the matter and can assure you that we would not have left any customer stranded without a vehicle for no apparent reason. We are at times unable to dispatch someone to a breakdown immediately depending on the circumstances and regret that you seemed to have been inconvenienced.
We can however not trace any rentals for you since your 22nd of May rental and would ask that you forward the Reservation or Rental Agreement number to us to assist with this investigation.
You have been a long standing customer of ours and we would love to rectify the situation in some way or other once we have all the facts. We look forward to hearing from you.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***