1 reviews | Active since Nov 2011
Late payment
I am so disapointed on budget's customer service when it comes to repaying e deposit for a booking. I called the call center and I spoke to Jay whom told me that the money went off my account on the 12th of february yet it went off on the 6th of February. I then contacted FNB and spoke to Khethiwe who advised that the money went off my account same day i requested an extension for rental on the 6th of February. After speaking to Khethiwe I felt that Jay **** to me, i then contacted Budget again spoke to Jay and I told her what FNB said and that FNB is willing to prove that the money went to off on Friday. This time Jay bllatantly **** and said she has FNB on the line and they are telling her that they cant see the money that went off my account on Friday. I feel like i am paying for Budget's incompetency in doing their banking on time. I SHALL NEVER USE THEM AGAIN.
We are not sure what you query may be and do apologise if the information we receive from our merchants FNB does not correspond with the information they are providing to you as the account holder.
There is absolutely no reason for any of our staff to lie to you and as we cannot pick up what the query may be, we would suggest, you mail us with more detail as we would gladly want to resolve the matter to your complete satisfaction.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We are not sure what you query may be and do apologise if the information we receive from our merchants FNB does not correspond with the information they are providing to you as the account holder.
There is absolutely no reason for any of our staff to lie to you and as we cannot pick up what the query may be, we would suggest, you mail us with more detail as we would gladly want to resolve the matter to your complete satisfaction.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***