WB
Wesley B
1 reviews | Active since Mar 2015
24 Jul 2015, 14:02
Its a rental car what do you expect?
I had an accident on Wednesday 22/07 My insurance phoned around and no car was available so I was willing to wait. I requested only 1 thing that I please not get an i10 Hyundai as I am rather tall. <br> <br> I was told that they would bring me a Nissan micra and that i would need to wait an extra day because of my special request.<br> <br> To my surprise I was delivered an i10 and it is in shocking condition, I am a non smoker and the car reeks of cigarettes. it is also full of scratches and dents windscreen chips etc. , I asked the gentlemen who dropped the car off and his answer was: \ It's a rental car
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Replies (1)
Bidvest Car Rental's replyOfficial
24 Jul 2015, 16:02Hello Wesley90,
We do apologise most sincerely for the unacceptable service failure and can confirm that our Carlton Centre branch will be in touch with you to arrange a changeover.
The matter will be addressed in no uncertain terms and we regret that you did not give us a call on receipt, as this vehicle clearly does not meet our normal standards. We highly value your custom and it seems our actions does not support that sentiment.
We trust that once we have changed this vehicle, the rest of your journey will not only meet, but exceed your expectations.
Thank you for giving us this opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do apologise most sincerely for the unacceptable service failure and can confirm that our Carlton Centre branch will be in touch with you to arrange a changeover.
The matter will be addressed in no uncertain terms and we regret that you did not give us a call on receipt, as this vehicle clearly does not meet our normal standards. We highly value your custom and it seems our actions does not support that sentiment.
We trust that once we have changed this vehicle, the rest of your journey will not only meet, but exceed your expectations.
Thank you for giving us this opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply24 Jul 2015, 16:02
Official
Hello Wesley90,
We do apologise most sincerely for the unacceptable service failure and can confirm that our Carlton Centre branch will be in touch with you to arrange a changeover.
The matter will be addressed in no uncertain terms and we regret that you did not give us a call on receipt, as this vehicle clearly does not meet our normal standards. We highly value your custom and it seems our actions does not support that sentiment.
We trust that once we have changed this vehicle, the rest of your journey will not only meet, but exceed your expectations.
Thank you for giving us this opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do apologise most sincerely for the unacceptable service failure and can confirm that our Carlton Centre branch will be in touch with you to arrange a changeover.
The matter will be addressed in no uncertain terms and we regret that you did not give us a call on receipt, as this vehicle clearly does not meet our normal standards. We highly value your custom and it seems our actions does not support that sentiment.
We trust that once we have changed this vehicle, the rest of your journey will not only meet, but exceed your expectations.
Thank you for giving us this opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***