1 reviews | Active since Feb 2017
Insurance *******
<p>OK this is one of those situations where two companies will throw the ball at each other while the customer is the victim.</p> <p>I booked a car and full insurance with airportrentals.com / carrentalrepublic. ref nr IM ********** 9 my invoice mentioned</p> <p>Daily rate R 2218.40,</p> <p>Additional driver R 310.00,</p> <p>"contract fee" R 73.00 (or let's just add something because we can) </p> <p>DriveEasy Premium Excess Car R 2225.5 </p> <p>170 euros (R 2475) was immediatly deducted from my credit card .</p> <p> </p> <p>When I got to the bidvest car rental at the airport to collect my car, the lady asked if I wanted a full insurance to which I rep**** of course yes since I had paid for them. </p> <p>Nobody ever told me this was a double insurance, you would think Bidvest would tell you "Sir you already have paid for a car insurance" no, they just had me sign the papers for the insurance (which I assumed was the one I paid for) and charged me again a 1000 Rands for their insurance. </p> <p> I consider to have been malinformed by BIDVEST car rental. I asked for info to Bidvest after I received the invoice claiming that I had already paid R 2475 which had not been deducted on my invoice and of course they said they have nothing to do with this and I should approach airportcarrentals.com , well you can guess what their answer was.</p> <p>Next time back to Europcar as I always do, you pay a bit more but they will not ripp you off. </p>
The full protection is a cover you opt for and an agreement that protects you in the event of an accident or theft. You do however remain responsible for full payment of any costs should an incident occur. A claim can then be lodged with the third party for a reimbur*****t of the costs paid, by you personally.
We have to give you all the options available and do not always have full insight to options taken up with the broker, which we reiterate does not protect our risk.
The matter will be escalated and we will be in touch with you. We would really love to finalize this query to your complete satisfaction despite acting responsibly in this matter.
Regards ,
The Customer Care Team
The full protection is a cover you opt for and an agreement that protects you in the event of an accident or theft. You do however remain responsible for full payment of any costs should an incident occur. A claim can then be lodged with the third party for a reimbur*****t of the costs paid, by you personally.
We have to give you all the options available and do not always have full insight to options taken up with the broker, which we reiterate does not protect our risk.
The matter will be escalated and we will be in touch with you. We would really love to finalize this query to your complete satisfaction despite acting responsibly in this matter.
Regards ,
The Customer Care Team