1 reviews | Active since Feb 2017
I could not go...!
<p>How's this for UNFAIR? My brother-inl-law</p> <p>booked a Toyota Jazz - LIKE MINE AND INTO WHICH I HAD FITTED 4 ADULTS PLUS LUGGAGE. I had sent him photos which was the reason he decided on this car When we went to collect the car we were forced to accept an I10 - try to fit 3 ADULTS PLUS LUGGAGE IN THAT for ****m? Certainly not an EQUIVALENT. No offer of an UPGRADE - instead of DOWNGRADE -the other two in the party were family from U.K. who were taking me along on an all expenses paid holiday down the Garden Route from Cape Town to George and then we were to fly to JHB. Result: -l could not ruin their trip so had to fly to JHB direct= lost price of ticket+ accommodation which had been pre-paid. Sure big deal they offered to refund him the difference in the smaller car and the drop-off fee - thereby ADMITTING THAT THEY WERE AT FAULT- but this was peanuts compared to what he had to forfeit Off Sides and Not ACCEPTABLE</p>
We once again take note of your comments and confirm that we have been in communication with our renter in this regard.
Kind regards,
The Bidvest Customer Care Team
We once again take note of your comments and confirm that we have been in communication with our renter in this regard.
Kind regards,
The Bidvest Customer Care Team
The point is HOW ARE YOU GOING TO MAKE UP FOR SPOILING WHAT SHOULD HAVE BEEN A NEVER TO BE FORGOTTEN AND ,NEVER POSSIBLE TO REPEAT EXPERIENCE? THE REFUNDFOR THE ACCOMMODATION AND BOOKED TICKETS IS ONLY A PART OF WHAT YOU RUINED. ALONGWITH THE WASTED AIRTICKET FROM GEORGE TO JHB THERE WAS THE PAIN AND SUFFERING OF DISAPPOINTMENT ADDED TO COST OF ACCOMMODATION WHILST WAITING IN CAPE TOWN.
THE TOTAL LACK OF SYMPATHY OR UNDERSTANDING FOR OUR PREDICAMENT WAS HEARTLESS AND AT NO TIME WAS THERE ANY SUGGESTION OF AN UPGRADED VEHICLE INSTEAD OF A SUMMERARY DOWN -EVEN TO THE EXTENT OF SOLICITING ASSISTANCE FROM A RIVAL OPERATION IN THR PERSUIT OF CUSTOMER SATISFACTION...
MR GORVY -Your renter is also demanding compensation
The point is HOW ARE YOU GOING TO MAKE UP FOR SPOILING WHAT SHOULD HAVE BEEN A NEVER TO BE FORGOTTEN AND ,NEVER POSSIBLE TO REPEAT EXPERIENCE? THE REFUNDFOR THE ACCOMMODATION AND BOOKED TICKETS IS ONLY A PART OF WHAT YOU RUINED. ALONGWITH THE WASTED AIRTICKET FROM GEORGE TO JHB THERE WAS THE PAIN AND SUFFERING OF DISAPPOINTMENT ADDED TO COST OF ACCOMMODATION WHILST WAITING IN CAPE TOWN.
THE TOTAL LACK OF SYMPATHY OR UNDERSTANDING FOR OUR PREDICAMENT WAS HEARTLESS AND AT NO TIME WAS THERE ANY SUGGESTION OF AN UPGRADED VEHICLE INSTEAD OF A SUMMERARY DOWN -EVEN TO THE EXTENT OF SOLICITING ASSISTANCE FROM A RIVAL OPERATION IN THR PERSUIT OF CUSTOMER SATISFACTION...
MR GORVY -Your renter is also demanding compensation