1 reviews | Active since May 2017
Horrific service
<p> we hired a a car from Bidvest Car Rental at Oribi Airport we were served by Mr Dlamini. Who was very unprofessional rude and unfriendly he told us we needed to bring your own pen because the company didn't supply pens. So we had to wait for the other gentleman who was working with him to finish using the pen. I asked him why the company doesn't supply pens he really answered and told me that the service was not supplying pens but Car Rental services. She was so rude so much that when he gave us the all the paper work he didn't explain anything he didn't tell us about the tolls that there was an additional 20% he also didn't tell us how much was per km on the car he didn't explain that there was 200 kilometres per day free he just didn't say anything didn't explain anything basically he asked for the card she swiped it you never told us how much the deposit was and when we went yesterday to take the car back didn't explain anything to us he just said he's taking the car to check the car and we had to ask him when will we get the deposit back which you just said maybe maybe in 2 days' time or something he was so rude I've never received such horrific service. While he was busy with us taking the car he had the nerve to stop another car because you wanted to speak to the driver so we had to wait for him. At the counter there was a lady trainee who was working with him my question is is she going to offer the kind of service as him?</p>
Got a call a certain somebody saying we have your shoes at Bidvest car rental at King Shaka airport.... And dropped the call. We hired the car in Pmb .....why I not making arrangements with as to how we can get the shoes. Do these people know whats CUstomer ? Tells that even the person who is washing the car is no doing a proper job..... Only when it got to Durban then the shoes were discovered..... Personal I think the whole lot should be fired!!!!
Got a call a certain somebody saying we have your shoes at Bidvest car rental at King Shaka airport.... And dropped the call. We hired the car in Pmb .....why I not making arrangements with as to how we can get the shoes. Do these people know whats CUstomer ? Tells that even the person who is washing the car is no doing a proper job..... Only when it got to Durban then the shoes were discovered..... Personal I think the whole lot should be fired!!!!
We are really surprised at this comment and apologise most profusely that you found our service inefficient. Themba has received numerous compliments over the years and this behaviour is not only unacceptable but completely out of character.
The vehicles are not always washed at a branch before returning to the regional depot and we will investigate your concerns and be in touch once done.
Thank you for sharing your experience with us and sincere apologies once again for disappointing in this way.
Regards,
The Customer Care Team
We are really surprised at this comment and apologise most profusely that you found our service inefficient. Themba has received numerous compliments over the years and this behaviour is not only unacceptable but completely out of character.
The vehicles are not always washed at a branch before returning to the regional depot and we will investigate your concerns and be in touch once done.
Thank you for sharing your experience with us and sincere apologies once again for disappointing in this way.
Regards,
The Customer Care Team