Horrible customer service.

<p>I hired a vehicle from George airport and the gentleman hat helped me at the counter was very helpful but they gave me the key and set me off to go find my vehicle. I wasn't escorted here and the vehicle health check wasn't done with me by the vehicle. When I returned the car a man was there doing to health check and looked underneath the vehicle and said there is a scratch there. I advised him that it is unacceptable and it's not my problem as I stuck to public and government roads and I had not damaged the vehicle. He advised me that it's fine and I must just state on the form that I had no knowledge of the vehicle being damaged which I did. When I returned back to Johannesburg. R6500.00 was deducted out of my account without my knowledge. I phoned them and they advised me that there is no one there who can help so I must call back the next day which I did. Then I was advised that he manager isn't in and he will call me back today. Instead of receiving a phone call another R2500.00 was deducted out of my account. So that's R9000.00 for a scratch underneath the vehicle not even 2cm's long. This is horrible customer service and as a result being in my position and dealing with CEO'S and owners of car dealership groups such as Ford SA aswell as multiple other I will no longer recommend Bidvest due the horrible customer service I have received.</p>