1 reviews | Active since Mar 2010
Gave me a broken car!
<p>Rented a car From Bidvest Car on the 3rd of August. Car had a broken sensor and kept going "beep beep beep" during my trip. (Its obvious the car was not properly maintained and inspected).</p> <p> </p> <p>I reported the issue, and Bidvest ADMITTED the car was faulty, but refuses to give me a full and or partial refund.</p> <p> </p> <p>Instead they want me to rent ANOTHER car with them and upgrade me? LOL, like I will ever use them again! </p> <p> </p> <p>PATHETIC! </p>
We do regret that we were unable to resolve this matter to your satisfaction and confirm that the boot sensor was faulty on return of the vehicle and not present during the pre-rental check. We would therefore have loved an opportunity to change the vehicle at your convenience without your having to return to the airport.
Thank you for giving us one further opportunity to respond.
Kind regards,
The Customer Care Team
We do regret that we were unable to resolve this matter to your satisfaction and confirm that the boot sensor was faulty on return of the vehicle and not present during the pre-rental check. We would therefore have loved an opportunity to change the vehicle at your convenience without your having to return to the airport.
Thank you for giving us one further opportunity to respond.
Kind regards,
The Customer Care Team