RS
Rosalind S
1 reviews | Active since Dec 2011
14 Feb 2015, 13:22
Fantastic customer service
After a problem with the engine on an SA express flight out of Richards bay, I had to get to Durban to get home. When I approached mike to get my rental car back he was already on the phone with the Durban airport branch telling them to expect the car. He gave me back the keys to the car I had rented the last 2 days, told me the car was still mine and told me to drive safely to Durban. It was so quick and easy. <br> <br> I am amazed by the fantastic service. Thank you mike
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Bidvest Car Rental's replyOfficial
14 Feb 2015, 19:04Hello rosalind.ds,
Your post is most welcome and Mike, being a long standing member of our Service Excellence Club, takes what he does very seriously and constantly sets an example for us to follow.
We will share your comment with the rest of our team and thank you not only for your most valued custom, but for taking the time to compliment Mike.
We look forward to being of service in the future.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Your post is most welcome and Mike, being a long standing member of our Service Excellence Club, takes what he does very seriously and constantly sets an example for us to follow.
We will share your comment with the rest of our team and thank you not only for your most valued custom, but for taking the time to compliment Mike.
We look forward to being of service in the future.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply14 Feb 2015, 19:04
Official
Hello rosalind.ds,
Your post is most welcome and Mike, being a long standing member of our Service Excellence Club, takes what he does very seriously and constantly sets an example for us to follow.
We will share your comment with the rest of our team and thank you not only for your most valued custom, but for taking the time to compliment Mike.
We look forward to being of service in the future.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Your post is most welcome and Mike, being a long standing member of our Service Excellence Club, takes what he does very seriously and constantly sets an example for us to follow.
We will share your comment with the rest of our team and thank you not only for your most valued custom, but for taking the time to compliment Mike.
We look forward to being of service in the future.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***