TM
Tshepiso M
1 reviews | Active since Jan 2015
19 May 2015, 16:08
Failure to Track
I rented a car with Budget/Bidvest Car rental in December last year, got an accident with it and made an arragement with the consultant at Bidvest on how I should make a payment to my acc with them, according to my undestanding i've never skipped a payment since commencing date of payment, to my suprise I receives a very crucial emai that my account is been handed over to the attorneys instructed by Bidvest.<br> <br> \We act on behalf of the above client who has instructed us to institute action for the recovery of an overdue account of R3992.48
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Bidvest Car Rental's replyOfficial
19 May 2015, 16:23Hello tshepisomogale,
We understand your disappointment but want to assure you that it is in your best interest to ensure your payments are correctly processed. If our branch provided you with the incorrect information, we do humbly apologise and once you have provided us with proof of this inaccuracy, we will deal with the staff member concerned and re-visit your current situation.
Our intention is not to hurt your credit profile but you have to keep in mind that you incurred a debt which was immediately due on return of your vehicle. Non-payment results in action being taken as we have in this matter. We will be in touch to assist with a resolution as that remains our main goal.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We understand your disappointment but want to assure you that it is in your best interest to ensure your payments are correctly processed. If our branch provided you with the incorrect information, we do humbly apologise and once you have provided us with proof of this inaccuracy, we will deal with the staff member concerned and re-visit your current situation.
Our intention is not to hurt your credit profile but you have to keep in mind that you incurred a debt which was immediately due on return of your vehicle. Non-payment results in action being taken as we have in this matter. We will be in touch to assist with a resolution as that remains our main goal.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply19 May 2015, 16:23
Official
Hello tshepisomogale,
We understand your disappointment but want to assure you that it is in your best interest to ensure your payments are correctly processed. If our branch provided you with the incorrect information, we do humbly apologise and once you have provided us with proof of this inaccuracy, we will deal with the staff member concerned and re-visit your current situation.
Our intention is not to hurt your credit profile but you have to keep in mind that you incurred a debt which was immediately due on return of your vehicle. Non-payment results in action being taken as we have in this matter. We will be in touch to assist with a resolution as that remains our main goal.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We understand your disappointment but want to assure you that it is in your best interest to ensure your payments are correctly processed. If our branch provided you with the incorrect information, we do humbly apologise and once you have provided us with proof of this inaccuracy, we will deal with the staff member concerned and re-visit your current situation.
Our intention is not to hurt your credit profile but you have to keep in mind that you incurred a debt which was immediately due on return of your vehicle. Non-payment results in action being taken as we have in this matter. We will be in touch to assist with a resolution as that remains our main goal.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***