1 reviews | Active since Jun 2012
empty promises
Hi, i gave the rental car back on Wednesday 09/12/2015. on Tuesday 15/12/2015 I asked about my deposit that i was supposed to get back, they told me the driver is currently at the bank doing the deposits i will get the sms soon.... Around 16:00 i phoned again and they said it was a mistake he didnt do the deposit i will get my money soonest Thursday morning... Thursday (17/12/2015_ around 9h i phoned they said they will get back to me... Around 10h i phoned and they said it will be done before 12:00. around 13:20 they phoned again and promised that Lanseria branch will deposit the money into my account before 15:00. at 16:24 i phoned again was hold for 9min. now they say they will do it tomorrow morning 18/12/2015???? How am I supposed to ever trust this company ever again.
We do sincerely apologise that the matter has not been resolved and even more disappointed that repeated assurances that it would, has not resulted in a successful conclusion.
The matter will be forwarded to the Management Team who will find a resolution for you in the morning.
Thank you for giving us this opportunity to investigate and resolve.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do sincerely apologise that the matter has not been resolved and even more disappointed that repeated assurances that it would, has not resulted in a successful conclusion.
The matter will be forwarded to the Management Team who will find a resolution for you in the morning.
Thank you for giving us this opportunity to investigate and resolve.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***