ZN
Zuko N
1 reviews | Active since Jun 2015
26 Sept 2015, 21:40
Double billed for a rental
Hired a car at Bidvest Car Rental on the 28th of August. Had a minor accident and fair enough I was billed and additional funds were reserved from my account to cover the rental. Was invoiced for an amount of about 4372.30 and subsequently the same amount went off my account. At the same time an additional 4372.30 was again reserved on my account. What is this honestly? Is it how Bidvest car rental carries its business, robbing customers?
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Bidvest Car Rental's replyOfficial
27 Sept 2015, 07:53Hello Zjack,
As you rightly point out one amount was debited and the other reserved. Prior to debiting your account we do obtain an authorisation to secure the funds and it seems as though in this instance, the debit processed and the authorisation was not cancelled.
Our system does not allow duplicate transactions and we will be in touch with our credit card merchants to verify whether the authorisation amount has fallen away.
Any inconvenience is sincerely regretted.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
As you rightly point out one amount was debited and the other reserved. Prior to debiting your account we do obtain an authorisation to secure the funds and it seems as though in this instance, the debit processed and the authorisation was not cancelled.
Our system does not allow duplicate transactions and we will be in touch with our credit card merchants to verify whether the authorisation amount has fallen away.
Any inconvenience is sincerely regretted.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply27 Sept 2015, 07:53
Official
Hello Zjack,
As you rightly point out one amount was debited and the other reserved. Prior to debiting your account we do obtain an authorisation to secure the funds and it seems as though in this instance, the debit processed and the authorisation was not cancelled.
Our system does not allow duplicate transactions and we will be in touch with our credit card merchants to verify whether the authorisation amount has fallen away.
Any inconvenience is sincerely regretted.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
As you rightly point out one amount was debited and the other reserved. Prior to debiting your account we do obtain an authorisation to secure the funds and it seems as though in this instance, the debit processed and the authorisation was not cancelled.
Our system does not allow duplicate transactions and we will be in touch with our credit card merchants to verify whether the authorisation amount has fallen away.
Any inconvenience is sincerely regretted.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***