CB
Colin B
1 reviews | Active since Jul 2015
27 Jul 2015, 20:34
Dont use BIDVEST CAR RENTALS
I used [URL Removed] to rent a car from Bidvest car rental with FULL PROTECTION.<br> They removed R1386.00 from my account 3 months after i returned the car.<br> When I inquired about the money removed from my account they said that RENTALCARS full protection is insufficient.<br> I have used rentalcars with Avis before and not had this problem.<br> I feel the BIDVEST are just looking to make money any way they can.
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Bidvest Car Rental's replyOfficial
28 Jul 2015, 11:13Hello Colbot1,
We do apologise for the delayed charge and the confusion created by our team not providing a clear explanation at time of rental. The protection offered by the broker protects you from charges related to the damage as explained in their paperwork but only after you have settled your liability due with the car rental service provider.
The delayed charge is also sincerely regretted and as we HIGHLY value your continued custom, we have decided to credit the late charge and it should reflect in your account within 5 working days.
The confusion is sincerely regretted and the fact that we did not make contact with you prior to levying the late charge is not how we normally manage our business.
We stand by the offer of cover but not the application thereof and apologise most profusely for the unnecessary inconvenience caused. Finally we want to thank you for giving us this further opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do apologise for the delayed charge and the confusion created by our team not providing a clear explanation at time of rental. The protection offered by the broker protects you from charges related to the damage as explained in their paperwork but only after you have settled your liability due with the car rental service provider.
The delayed charge is also sincerely regretted and as we HIGHLY value your continued custom, we have decided to credit the late charge and it should reflect in your account within 5 working days.
The confusion is sincerely regretted and the fact that we did not make contact with you prior to levying the late charge is not how we normally manage our business.
We stand by the offer of cover but not the application thereof and apologise most profusely for the unnecessary inconvenience caused. Finally we want to thank you for giving us this further opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply28 Jul 2015, 11:13
Official
Hello Colbot1,
We do apologise for the delayed charge and the confusion created by our team not providing a clear explanation at time of rental. The protection offered by the broker protects you from charges related to the damage as explained in their paperwork but only after you have settled your liability due with the car rental service provider.
The delayed charge is also sincerely regretted and as we HIGHLY value your continued custom, we have decided to credit the late charge and it should reflect in your account within 5 working days.
The confusion is sincerely regretted and the fact that we did not make contact with you prior to levying the late charge is not how we normally manage our business.
We stand by the offer of cover but not the application thereof and apologise most profusely for the unnecessary inconvenience caused. Finally we want to thank you for giving us this further opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do apologise for the delayed charge and the confusion created by our team not providing a clear explanation at time of rental. The protection offered by the broker protects you from charges related to the damage as explained in their paperwork but only after you have settled your liability due with the car rental service provider.
The delayed charge is also sincerely regretted and as we HIGHLY value your continued custom, we have decided to credit the late charge and it should reflect in your account within 5 working days.
The confusion is sincerely regretted and the fact that we did not make contact with you prior to levying the late charge is not how we normally manage our business.
We stand by the offer of cover but not the application thereof and apologise most profusely for the unnecessary inconvenience caused. Finally we want to thank you for giving us this further opportunity to assist.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***