1 reviews | Active since Nov 2012
Do not use this company
<p>I do not know any car rental company that can hold your deposit for up to 45 working days after you return their vehicle. On contacting them a week after i returned the vehicle i was told this and that they can try and contact the bank to see if it can be releasedwithin 24 hrs, Oh, so if i do not contact you you will just hold onto my money!!!! and on top of it all tell me that they may as a gesture of Goodwill accept FNB credit card. what nonsense. then still have a nerve to tell me "make sure there is sufficient funds available for the bank to process you rental amount".</p> <p>Then I am told that I must let them know when the rental amount has been debited from my account so that they can contact my bank to release my money within 24 hrs. OK no problem, I will just do your work for you.</p> <p> </p> <p>Utterly disappointed with Bidvest and their terrible customer service and attics.</p>
We do sincerely apologise for the inconvenience caused by our having to wait for your Cheque Card to be debited prior to releasing the hold on your card. Our team rightly pointed out that it could take up to 45 days but once the amount has been banked and you contact us, we will verify same and request that the hold be released.
Should you prefer a smoother process we would suggest you use a credit card for future rentals as we accept your Cheque Card due to the fact that many other car rental companies don't. We do not mean to inconvenience you in any way and trust the matter will be resolved to your complete satisfaction in the shortest possible space of time.
Kind regards,
Renette van der Merwe
National Customer Care Manager
We do sincerely apologise for the inconvenience caused by our having to wait for your Cheque Card to be debited prior to releasing the hold on your card. Our team rightly pointed out that it could take up to 45 days but once the amount has been banked and you contact us, we will verify same and request that the hold be released.
Should you prefer a smoother process we would suggest you use a credit card for future rentals as we accept your Cheque Card due to the fact that many other car rental companies don't. We do not mean to inconvenience you in any way and trust the matter will be resolved to your complete satisfaction in the shortest possible space of time.
Kind regards,
Renette van der Merwe
National Customer Care Manager
We have placed another call to the bank and the final charge was debited last night. The hold has been released and Amanda mailed you in Jai's absence today. Jai was unfortunately hospitalised overnight and therefore we were in the process of clearing her outstanding matters.
We trust the matter has been finalised to your complete satisfaction and should we be able to assist with anything else, do not hesitate to contact us.
Kind regards,
Renette van der Merwe
National Customer Care Manager
We have placed another call to the bank and the final charge was debited last night. The hold has been released and Amanda mailed you in Jai's absence today. Jai was unfortunately hospitalised overnight and therefore we were in the process of clearing her outstanding matters.
We trust the matter has been finalised to your complete satisfaction and should we be able to assist with anything else, do not hesitate to contact us.
Kind regards,
Renette van der Merwe
National Customer Care Manager