KK
Katia K
1 reviews | Active since Jul 2010
21 Sept 2015, 14:39
Do not use Bidvest car Rental.
I have always used Avis for myself and my company for rented cars here and abroad. This time, on my week-long visit to Cape Town, I booked a car through Argus Car Hire and Bidvest as the prices were similar but Bidvest was offering an Audi A4 in the class I booked. <br> Here is what happened in short:<br> oThe car was not an Audi A4 as booked but a Jetta. I am aware that terms state \or similar"but this"
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Bidvest Car Rental's replyOfficial
21 Sept 2015, 15:58Hello KatiaK,
We do sincerely apologise for the inconvenience caused and can see from comments loaded on your rental, our branch did make some attempt to change the vehicle over and we are not sure why they were not successful.
Our Management team will investigate and respond to you directly and we thank you for giving us this opportunity to investigate.
Many thanks,
Renette van der Merwe
National Customer Care Manager
***
We do sincerely apologise for the inconvenience caused and can see from comments loaded on your rental, our branch did make some attempt to change the vehicle over and we are not sure why they were not successful.
Our Management team will investigate and respond to you directly and we thank you for giving us this opportunity to investigate.
Many thanks,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply21 Sept 2015, 15:58
Official
Hello KatiaK,
We do sincerely apologise for the inconvenience caused and can see from comments loaded on your rental, our branch did make some attempt to change the vehicle over and we are not sure why they were not successful.
Our Management team will investigate and respond to you directly and we thank you for giving us this opportunity to investigate.
Many thanks,
Renette van der Merwe
National Customer Care Manager
***
We do sincerely apologise for the inconvenience caused and can see from comments loaded on your rental, our branch did make some attempt to change the vehicle over and we are not sure why they were not successful.
Our Management team will investigate and respond to you directly and we thank you for giving us this opportunity to investigate.
Many thanks,
Renette van der Merwe
National Customer Care Manager
***