Dishonesty from bidvest Sandton - *****

I’m very disappointed at how dishonest Bidvest Sandton is. I returned the car with a scratch at the back, it was not a big scratch however it is a Mercedes Benz and wasn’t covered. I was asked to complete insurance claim forms which I didn’t understand why because I wasn’t covered. Anyway, I completed the forms. When my final invoice came it came with R12749 for the damages/scratches. I could not believe this I then sent an email asking for invoice from the panelbeater that would charger R12749 for such a minor scratch. After days of not receiving this invoice and several emails to them, I then received an updated invoice with the damages amount of R2755. Now bare in mind that no explanations, just an updated invoice and the amount of R28800 has been debited from my credit card instead of R17906. This left my credit card on a negative balance therefore impacting my credit record.

This is pure dishonesty and exploitation of clients. How many clients has bidvest overcharged and they didn’t notice this? Also, does it mean they claim from their insurance and also charge their clients full damages amount? Which could mean they could be de*****ing their insurer.

I want the R28800 reversed from my credit card and the correct amount of R17906 charged instead. Invoice number ST34581G01/C1 and ST34581G01/B1 Reservation reference number ***