1 reviews | Active since Nov 2016
Deposit Refund
<p>I am so annoyed by your service! I got a car hire through my insurance, on the 22nd of October 2016 when i went to pick up the car at Bidvest in Sandton i was told that i had to pay a refundable deposit of R1200. I gave the lady my cheque card and she accepted, swiped the card and inseted by pin and i immediatly got a sms notification of the money going off my account! i returned the vehicle on Saturday the 12th of November 2016, when i asked about my deposit i was told that i will receive a call on Monday (14 November 2016) to confirm my banking details. I was in a hurry so i agreed. I get an e-mail on Tuesday with an invoice attached , showing that zero funds will be transfered to my account. I call your customer car and the lady by ********** tells me that no funds where taken from my account as the transaction was for authorization. Stop thinking that people are stupid!!!! the money was taken out of my cheque account and is not there anymore!!! i want my money back, i will visit your offices as soon as i return to South Africa. I will never ever use your services again. PATY BACK MY MONEY!!!!</p>
Authorisation reflects as a debit on a cheque card and when cancelled the debit is removed - we will confirm the cancellation of the authorisation in the morning and get in touch with you once done.
Any inconvenience is regretted and we apologise if our Sandton branch did not explain the cheque card billing process to you.
Regards,
The Customer Care Team
Authorisation reflects as a debit on a cheque card and when cancelled the debit is removed - we will confirm the cancellation of the authorisation in the morning and get in touch with you once done.
Any inconvenience is regretted and we apologise if our Sandton branch did not explain the cheque card billing process to you.
Regards,
The Customer Care Team
We have been in touch with our bankers and they have in turn confirmed that the amount has now been cancelled and should be available on your account within 24 hours (although we find in some instances this is immediate).
Kindly note that it will not reflect as a credit entry and will merely increase your available funds. You will also note once done, the initial "entry" currently reflecting on your statement will be removed.
Should you have any further concerns, do not hesitate to contact us.
Regards,
The Customer Care Team
We have been in touch with our bankers and they have in turn confirmed that the amount has now been cancelled and should be available on your account within 24 hours (although we find in some instances this is immediate).
Kindly note that it will not reflect as a credit entry and will merely increase your available funds. You will also note once done, the initial "entry" currently reflecting on your statement will be removed.
Should you have any further concerns, do not hesitate to contact us.
Regards,
The Customer Care Team