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Nandipha N
1 reviews | Active since Oct 2016
21 Oct 2016, 05:06
deposit refund
<p>I rented a car at Bidvest Car Rental on 20/09/2016. I returned the car in good condition hours earlier before its time. Till today I didn't receive my deposit and there is no communication at all. I called them several times and there is no one picking to pick up the phone. </p>
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Bidvest Car Rental's replyOfficial
21 Oct 2016, 09:16We do sincerely apologise that the hold was not released back into your account timeously. As you provided a cheque card for authorisation we have to manually intervene to release your funds. The bank has confirmed that the funds are now cleared and are available with immediate effect.
The delay and inconvenience experienced is sincerely regretted and we thank you for giving us this opportunity respond.
Kind regards.
The Customer Care Team
Bidvest Car Rental's reply21 Oct 2016, 09:16
Official
We do sincerely apologise that the hold was not released back into your account timeously. As you provided a cheque card for authorisation we have to manually intervene to release your funds. The bank has confirmed that the funds are now cleared and are available with immediate effect.
The delay and inconvenience experienced is sincerely regretted and we thank you for giving us this opportunity respond.
Kind regards.
The Customer Care Team