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Miranda M
1 reviews | Active since Jan 2013
11 Jan 2016, 13:09
Deposit not paid back
After returning the rental vehicle on the 6th of Jan, the rental amount was deducted from my credit card but my deposit is now apparently being held because the payment has not reflected on their end. I was told my deposit would be paid back upon return of the vehicle so I don't know what this nonsense is.
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Bidvest Car Rental's replyOfficial
11 Jan 2016, 13:17Hello Jaq,
We would love to assist and should the amount have been debited to your account, kindly forward proof of the debit and your reservation or ID number to us at *** or my address below and we will contact our bank to ensure the hold is released.
Without a reference number we are unable to call up your particular rental and therefore cannot give you any further detail but look forward to receiving proof of the final debit in order to resolve the matter without any further delay.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We would love to assist and should the amount have been debited to your account, kindly forward proof of the debit and your reservation or ID number to us at *** or my address below and we will contact our bank to ensure the hold is released.
Without a reference number we are unable to call up your particular rental and therefore cannot give you any further detail but look forward to receiving proof of the final debit in order to resolve the matter without any further delay.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply11 Jan 2016, 13:17
Official
Hello Jaq,
We would love to assist and should the amount have been debited to your account, kindly forward proof of the debit and your reservation or ID number to us at *** or my address below and we will contact our bank to ensure the hold is released.
Without a reference number we are unable to call up your particular rental and therefore cannot give you any further detail but look forward to receiving proof of the final debit in order to resolve the matter without any further delay.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We would love to assist and should the amount have been debited to your account, kindly forward proof of the debit and your reservation or ID number to us at *** or my address below and we will contact our bank to ensure the hold is released.
Without a reference number we are unable to call up your particular rental and therefore cannot give you any further detail but look forward to receiving proof of the final debit in order to resolve the matter without any further delay.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***