JB
John B
1 reviews | Active since Jul 2013
10 Jul 2015, 08:57
Deposit not being returned
I rented a car from Bidvest on Saturday the 4th of July 2015. The car was returned the next day in perfect order. I was told it would take 3 days to refund my deposit however I have not revived my deposit or any communication explaining why my money has been held for so long. Bidvest where quick enough to debit my account for the money owed for the rental bill as this was taken on Monday the 6th of July 2015. <br> <br> When I phoned Bidvest customer services I get a stranded scripted response that it is a automatic process and that they cannot do anything. I have found that Bidvest do not care about there customers.
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Bidvest Car Rental's replyOfficial
10 Jul 2015, 10:35Hello johnbkzn,
We do regret that you have misunderstood our process, which we explained at time of rental and for the sake of transparency even obtained your signature on our Cheque Card Affidavit.
The authorisation amount reflects as a debit on a Cheque Card but reverses once we request cancellation of the hold. The time taken for the release of your funds is up to your bank and unfortunately not controlled by us. We can confirm we requested cancellation of the authorisation on the 6th of July and the request was sent to your bank (Consultant Name: Pearl) at 16h41 on the same day by FNB.
We do not normally transact on Cheque Cards for this exact reason but customer demand however dictates that we assist and therefore all the precautionary measures are taken to avoid this kind of dissatisfaction. Your perception that we do not care is sincerely regretted and we will update your profile to ensure we do not accept a Cheque Card going forward as the same delays would unfortunately apply. We trust the funds reflect in your available balance soon.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do regret that you have misunderstood our process, which we explained at time of rental and for the sake of transparency even obtained your signature on our Cheque Card Affidavit.
The authorisation amount reflects as a debit on a Cheque Card but reverses once we request cancellation of the hold. The time taken for the release of your funds is up to your bank and unfortunately not controlled by us. We can confirm we requested cancellation of the authorisation on the 6th of July and the request was sent to your bank (Consultant Name: Pearl) at 16h41 on the same day by FNB.
We do not normally transact on Cheque Cards for this exact reason but customer demand however dictates that we assist and therefore all the precautionary measures are taken to avoid this kind of dissatisfaction. Your perception that we do not care is sincerely regretted and we will update your profile to ensure we do not accept a Cheque Card going forward as the same delays would unfortunately apply. We trust the funds reflect in your available balance soon.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
Bidvest Car Rental's reply10 Jul 2015, 10:35
Official
Hello johnbkzn,
We do regret that you have misunderstood our process, which we explained at time of rental and for the sake of transparency even obtained your signature on our Cheque Card Affidavit.
The authorisation amount reflects as a debit on a Cheque Card but reverses once we request cancellation of the hold. The time taken for the release of your funds is up to your bank and unfortunately not controlled by us. We can confirm we requested cancellation of the authorisation on the 6th of July and the request was sent to your bank (Consultant Name: Pearl) at 16h41 on the same day by FNB.
We do not normally transact on Cheque Cards for this exact reason but customer demand however dictates that we assist and therefore all the precautionary measures are taken to avoid this kind of dissatisfaction. Your perception that we do not care is sincerely regretted and we will update your profile to ensure we do not accept a Cheque Card going forward as the same delays would unfortunately apply. We trust the funds reflect in your available balance soon.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***
We do regret that you have misunderstood our process, which we explained at time of rental and for the sake of transparency even obtained your signature on our Cheque Card Affidavit.
The authorisation amount reflects as a debit on a Cheque Card but reverses once we request cancellation of the hold. The time taken for the release of your funds is up to your bank and unfortunately not controlled by us. We can confirm we requested cancellation of the authorisation on the 6th of July and the request was sent to your bank (Consultant Name: Pearl) at 16h41 on the same day by FNB.
We do not normally transact on Cheque Cards for this exact reason but customer demand however dictates that we assist and therefore all the precautionary measures are taken to avoid this kind of dissatisfaction. Your perception that we do not care is sincerely regretted and we will update your profile to ensure we do not accept a Cheque Card going forward as the same delays would unfortunately apply. We trust the funds reflect in your available balance soon.
Kind regards,
Renette van der Merwe
National Customer Care Manager
***