Charged for damage not caused

On 26 March my insurance company arranged a rental car , a Polo TSIwith Bidvest Car Rental, Newlands. We arrived there just before 4pm, because I had to wait for my lift. When my wife wanted to pay the R1950 fuel deposit, she was told that they had no debit card facilities and that she would have to get the cash from the ATM. Jodi, the agent, seemed concerned that it was almost 4pm as they were closing then and ESKOM has stated that the power would be cut at that time. The delay with the payment caused him more stress. At the undercover parking, Jodi seemed in a rush. At no point did he take us around the car to check any panels nor any of the 27 items listed on the Damage Check Sheet - not one item was ticked. He simply said:\ As you can see