EB
ELDALINE B

1 reviews | Active since Oct 2015

03 Nov 2015, 11:30

BOOKING DOESNT CORRESPOND WITH INVOICE

I had the pleasure of doing business with Bidvest Car rental recently and I made the booking online with [URL Removed] On arriving at PE, I was told that the booking was cancelled. This was sorted out with a phone call. I also noted on the Bidvest Agreement that the \One Way Fee"was R850.00 and not the R200.00 that I agreed to online. This was changed on my \""Rental Agreement\"" form and the rental agent and I both signed this change. On receipt of the invoice"

0
Replies (1)
Bidvest Car Rental
Bidvest Car Rental's reply03 Nov 2015, 13:03
Official
Hello ELDALINE,

We do regret that you were charged R850.00 at the counter and can assure you that if you were charged incorrectly, the amounts would be credited without hesitation.

Thank you for giving us this opportunity to investigate. Coralee from our Customer Care team is working on your query and will be in contact with you shortly.

Kind Regards,
Amanda Rose
Branch Manager Customer Care
Tel: ***
email: ***