Bidvest unacceptable handling of 3rd party claim

On 29 December, someone drove into my car in Cape Town and caused quite some damage to my car.

The guy had a rental car from Bidvest.

We exchanged details, took pictures, went to the police and got the report. I called my insurance to get the no claims letter as I would obviously want to claim from the party who caused the damage to not pay access myself. I submitted all documents needed (including 3 assessed quotes) 3 times to 2 different people after they always claimed not to have received my emails.

Today is the 16th of April and my car is still not fixed.

I got the contact of at least 5 different people who are in charge for my claim in the past 4 months. I'm going from Bidvest Car Rental, IUA Business Solutions to African Recovery Solutions and back.

I have the contacts of Nana Mlangeni (left the company in the meantime) Roxanne Broadfoot Sharon Tewitz Bianca van der Merwe

For over a month now, I can't get through via the phone numbers provided in the email footers. After every 3rd email I send I get the standard reply: "The settlement file has been prepared and we await management approval." I don't get any response when I ask for the details of management and the person in charge.

I'm sitting with a rental car, that Bidvest is not going to cover and don't even get information on how long I can expect to be without my own car.

I have never in my life experienced such unqualified, impudent and insolent "customer service". which is clearly aiming to sit my claim out.